Customer Service


  • The benefits of good customer service
  • Tips for dealing with external customers
  • Tips for dealing with internal customers
  • Meeting our customers’ needs
  • How to create fantastic customer service
  • Measuring customer service
  • Creating customer commitment
  • Dealing with complaints

Customer service extends to every stage of a customer’s journey before, during and after purchasing goods or services. The course explores different types of customers and the practical steps that can be taken to deliver an excellent service. When followed, techniques are taught, giving the learner the ability and confidence to handle complaints and difficult customer situations successfully.


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