eLearning Course

Customer Service




30 mins approx

Online Course

Online Quiz

Certificate download

30 days access

All courses

All forms

Team plans

Global reporting

Unlimited access

Course Description

What's Covered

Customer service extends to every stage of a customer’s journey before, during and after purchasing goods or services. The course explores different types of customers and the practical steps that can be taken to deliver an excellent service. When followed, techniques are taught, giving the learner the ability and confidence to handle complaints and difficult customer situations successfully.

  • The benefits of good customer service
  • Tips for dealing with external customers
  • Tips for dealing with internal customers
  • Meeting our customers’ needs
  • How to create fantastic customer service
  • Measuring customer service
  • Creating customer commitment
  • Dealing with complaints

Complete the curriculum

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